Frequently Asked Questions
Q. How long does it take to receive my steamer after I order?
A. Most orders go out the door within 24 hours. If you have an odd voltage or phase request it may take 48 hours for us to ship it. Shipping inside the continental U.S. takes between 2 to 4 business days after it ships.
Q. What options are available.
A. The base model at $3999.99 is a manual water fill with manual drain. We offer automatic water fill and a drain connection for $400.00 extra. So an automatic water fill unit with drain connection is $4399.99. We also offer single and double unit stands and casters. Stands are $700.00 casters are $65.00.
Q. How much is shipping?
A. Shipping costs vary depending on zip code and whether you need a lift gate. Call us for a shipping quote: 844-437-6328
Q. Will the Sterling Steamer work like my old steamer?
A. Chances are the Sterling Steamer is a little faster than your steamer even if you had a boiler based model. The Steam Pro is the fastest Energy Star steamer available and it recovers quickly like a boiler based steamer.
Q. Do I need to de lime it often?
A. When you drain the Sterling Steam at the end of the day you should wipe out the bottom of the chamber. Wiping out the chamber effectively de limes it every night. Bad water is not an issue.
Q. Where else do you have the steamer and can I talk to someone who has one?
A. We have steamers everywhere, Schools, Colleges, Nursing Homes, Hospitals, Chain Restaurants, Seafood Restaurants, Mexican Restaurants, Grocery Store Deli’s etc. etc. Call us and we will email you a list of over 200 people, with phone numbers, who have agreed to be references for the steamer.
Q. How do I pay for the steamer?
A. You can pay by check or credit card. We also work with a leasing company if you want to do a “lease to own” deal. Call us for details.
Q. Why is the price for the Sterling Steamer so much less than the other steamers on the internet?
A. There is no middle man cost and we settle for lower margins. We pass the savings along to the end user.
Q. Do you have it available in gas?
A. Yes, gas units are available in natural gas and liquid propane.
Q. Which model should I order?
A. That depends on the electricity available in your building. Go to the “Resources” tab on the website and click on “order info” to help determine the model number or give us a call: 844-437-6328